Step-by-step process on filing a claim in the CDRT.

Any proceedings in the Community Disputes Resolution Tribunal (CDRT) must start with a claim.

How do I file a claim?

All claims must be submitted online through the Community Justice and Tribunals System (CJTS) from 5 February 2018.

What documents must I upload?

You should prepare the following documents for your claim:

Supporting documents. All documents to support your claim (letters/emails correspondence with other agencies where help was sought/photographs/settlement agreements).

Translations. All documents not in the English language must be accompanied by a certified English translation made by a professional translator.

Filing a claim on CJTS

Step 1

Go to

Step 2

Login using your Singpass by clicking on “For Individual Users” if you are an individual or “For Business Users” if you are transacting on behalf of a business entity.  If you are not eligible for Singpass, you may apply for a CJTSPass by clicking “Register for CJTSPass”.

Step 3

Update “My Profile” with your personal particulars.

Step 4​Click “Online applications” then “Claim Form”.
Step 5Key in your Pre-filing ID or proceed to do your Pre-Filing Assessment to obtain a Pre-filing ID.
Step 6Complete the questions in the Pre-Filing Assessment, and click “Submit”.
Step 7

Fill in your claim.

  • Enter the Respondent’s details
  • Enter the date, time and incident details
  • Upload supporting documents
  • Click “Submit”, then “Confirm to Proceed”.
Step 8

Pay the filing fees. Claims and Applications filed with the CDRT will be processed only after the requisite payments are made. Payment may be made:

Online: Credit Card / eNets
Offline: Click “Pay Later” and then “Generate Payment Advice”. Bring the payment advice to the State Courts and pay by cash, Nets, Nets FlashPay or credit card at the payment kiosks in the State Courts.

Step 9

Choose a court date and time for the Pre Trial Conference (PTC).

For the purpose of the proceedings, you will be known as the Plaintiff and your neighbour will be known as the Respondent.

Step 10Click “Save Respondent’s notice”. Print the Notice of PTC and the Claim to serve on the Respondent.
Step 11

Within 14 calendar days after the Claim is filed via CJTS, the Plaintiff must serve one (1) set of the Claim and one (1) set of the supporting evidence on the Respondent.

E.g. If the Plaintiff files the Claim on 1 July 2015, the Plaintiff must serve one (1) set of the Claim and one (1) set of the supporting evidence on the Respondent by 15 July 2015 at the latest.

​Step 12​The Plaintiff must file a Declaration of Service in CJTS before the first PTC.
​Step 13​The Respondent may initiate e-Negotiation with the Plaintiff. The negotiation items will be indicated for the Respondent to agree/disagree or offer an alternative proposal.
​Step 14​If the Respondent intends to object to or contest the Claim, the Respondent has 14 calendar days after being served with the Claim and the supporting evidence to file his Reply, together with the supporting evidence in CJTS.
​Step 15

​The Plaintiff and the Respondent must attend the Pre-Trial Conference at the CDRT on the specified date and the specified time.

Things to bring:
1.National Registration Identity Card (for Singapore citizen/ Permanent Resident)
2.Passport and Employment Pass (for foreign citizen)
3.One (1) set of the Claim, Reply and supporting evidence

Step 16

​The CDRT judge can make the following orders during a PTC:

  1. Order the Plaintiff and the Respondent to attend mediation
  2. Order the Plaintiff and/or the Respondent to attend counselling
  3. Schedule another Pre-Trial Conference
  4. Fix the case for hearing
Step 17​​Where the CDRT judge has fixed the case for hearing, a Notice of Hearing will be issued to the Plaintiff and the Respondent to attend the hearing at the CDRT on a specified date and at a specified time.
​Step 18​If the CDRT judge decides to make a Court Order, the CDRT will prepare the Court Order immediately after the hearing. The Plaintiff will extract the Court Order and serve it on the Respondent according to the directions that the CDRT judge has given.
Last updated on: 13/9/2021 5:09 PM


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